Facial emotion recognition research in the hospitality and tourism industry: a thematic content analysis

KEMENT, Üzeyir | ÇAVUŞOĞLU, Muhittin | BAŞAR, Berkan | KÜÇÜN, Nihan Tomris

Purpose The purpose of this study is to conduct a thematic content analysis of facial emotion recognition (FER) research within the context of the hospitality and tourism industry. Through this analysis, the study aims to identify key themes, trends and implications of the utilization of FER technology in enhancing customer emotions and experiences within hospitality and tourism settings. Design/methodology/approach This is qualitative research that utilizes thematic content analysis. The research data were obtained from the Scopus database. A total of 45 articles (titles, abstracts and keywor ...Daha fazlası