The Impact Of Service Quality And Public Relation On Patient Satisfaction In Hospitals

Service quality and customer satisfaction is a subject of public relation and marketing communication. This research was made in order to evaluate the level of satisfaction of patients who receive treatment at Cardiovascular Surgery Service of Konya Meram Medical Faculty Hospital, regarding the services provided in the hospital, and increase quality of the services provided. As a cross-sectional research, it was made with questionnaire technique between April 2014 and October 2015, including 298 patients who received inpatient treatment and were discharged from the hospital. 51% of the participants in the research were men and the 49% of them were women. Satisfaction rates were ensued as 82% in polyclinic services, 74% in clinic services, 77% in other healthcare services and bureaucratic procedures, 80% in personnel services, and 82% in rights of patients, 68% in physical condition and 66% in cafeteria services. 73% of the patients indicated that they would recommend to familiars who would like to receive health care service. Based on the research, a great majority of the patients who receive inpatient treatment are satisfied with the hospital services.

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Eser Adı
(dc.title)
The Impact Of Service Quality And Public Relation On Patient Satisfaction In Hospitals
Yayın Türü
(dc.type)
Makale
Yazar/lar
(dc.contributor.author)
BÜYÜKDOĞAN, Birol
Yazar/lar
(dc.contributor.author)
GEDİK, Hasan
Yazar/lar
(dc.contributor.author)
DERELİ, Yüksel
Yazar/lar
(dc.contributor.author)
TANYELİ, Ömer
Atıf Dizini
(dc.source.database)
Diğer
Konu Başlıkları
(dc.subject)
Marketing Communication
Konu Başlıkları
(dc.subject)
Public Relations
Konu Başlıkları
(dc.subject)
Service Marketing
Konu Başlıkları
(dc.subject)
Service Quality
Yayıncı
(dc.publisher)
Elektronik Sosyal Bilimler Dergisi
Yayın Tarihi
(dc.date.issued)
2017
Kayıt Giriş Tarihi
(dc.date.accessioned)
2019-07-10T07:35:25Z
Açık Erişim tarihi
(dc.date.available)
2019-07-10T07:35:25Z
ISSN
(dc.identifier.issn)
1304-0278
Özet
(dc.description.abstract)
Service quality and customer satisfaction is a subject of public relation and marketing communication. This research was made in order to evaluate the level of satisfaction of patients who receive treatment at Cardiovascular Surgery Service of Konya Meram Medical Faculty Hospital, regarding the services provided in the hospital, and increase quality of the services provided. As a cross-sectional research, it was made with questionnaire technique between April 2014 and October 2015, including 298 patients who received inpatient treatment and were discharged from the hospital. 51% of the participants in the research were men and the 49% of them were women. Satisfaction rates were ensued as 82% in polyclinic services, 74% in clinic services, 77% in other healthcare services and bureaucratic procedures, 80% in personnel services, and 82% in rights of patients, 68% in physical condition and 66% in cafeteria services. 73% of the patients indicated that they would recommend to familiars who would like to receive health care service. Based on the research, a great majority of the patients who receive inpatient treatment are satisfied with the hospital services.
Yayın Dili
(dc.language.iso)
en
Tek Biçim Adres
(dc.identifier.uri)
https://hdl.handle.net/20.500.12498/982
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